MiTek Corporation is a family owned and operated parent company to brands including MTX Audio, Xtant, Coustic and AtlasIED. MiTek's experience in designing, manufacturing, and selling high performance commercial, mobile, residential, marine, and motorsports audio has created some of the best equipment on the market.
MiTek offers a comprehensive benefits package along with long term growth opportunities across its many brands. Come join the family!
We are seeking an experienced and energetic Customer Experience Representative with a passion for audio to support our commercial division. Ideal candidates will have excellent communication and organizational skills, thrive at problem solving and have a customer focused mentality. Candidates must also be self-motivated, able to multi-task and work efficiently in a constantly changing environment with a diverse group of customers.
The position will respond to a high volume of inbound telephone calls, emails, and online tickets from direct and indirect customers and representatives regarding order placement (Purchase Orders), Warranty Claims, and Stock Rotations. Coordinate the call, email, or ticket in an appropriate manner and administer promotional programs, resolve order problems with shipping, order entry or product failure as determined and/or coordinate with other MiTek Partners. Will handle customer warranty claims and credit returns from the start of the process to the finish. Has the ultimate responsibility for the repair or replacement of a quality product that is to be returned to the customer.
Looking for qualified candidates in the Phoenix, AZ market.
High School Education or its equivalent
Minimum of 1 year related experience in a call center environment
Minimum of 1 year understanding of freight claims process and reporting tasks
MiTek/AtlasIED is an Equal Opportunity Employer
Normal Office Setting
|Reach Above Shoulder|
|Squat or Kneel|
|Lift / Carry|
|10 lbs or less|
|11 - 20 lbs|
|21 - 50 lbs|
|51 - 100 lbs|
|Over 100 lbs|
|Push / Pull|
|12 lbs or less|
|13 - 25 lbs|
|26 - 40 lbs|
|41 - 100 lbs|
|Other Physical Requirements|
|Ability to read from a computer monitor/fine print|
|Ability to speak effectively via phone/in person|
|Ability to hear via phone or in person|
|Ability to wear Personal Protection Equipment as required by position|