Positions Available - Credit Relations Specialist

Position Location

Phoenix, Arizona

Position Summary

Responsible for reconciling and collecting delinquent and seriously delinquent accounts on an assigned territory.

Essential Functions


  • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts and advise them of necessary actions and strategies for debt repayment and/or negotiate credit extensions and payment plans when necessary. 

  • Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.

  • Notify credit departments, order merchandise repossession or service discontinuation, and turn over account records to attorneys when customers fail to respond to collection attempts as well as recommend accounts to charge off.   

  • Communicate with customer service to acquire necessary documentation to resolve disputes, reconcile accounts, and release accounts from credit hold.

  • Provide customer service with regards to terms, order entry, shipping and other issues as needed to maintain positive customer relationships.

  • Record and maintain information about financial status of customers and status of collection efforts. Assist collectors with their territories as needed including maintaining accounts/orders.                                                                                                                                                          

Essential Tasks


  • Perform various administrative functions for assigned accounts, such as recording address changes, sorting correspondence and purging the records of non collectable customers.  
  • Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
  • Assist collectors in communicating with customer service to acquire necessary documentation to resolve disputes.


Core Corporate Qualities

  • Attendance/Attitude – Ability to exhibit a conscious effort to fill ones responsibilities on an hour-by-hour, day-by-day basis. The partner understands the importance of attendance in his/her working relationships with team members and demonstrates an attitude that is conducive to the MiTek culture.
  • Customer Oriented – Ability to create a customer friendly culture by taking care of the customers’ needs while following MiTek’s policies and procedures.
  • Enthusiastic/Creativity – Ability to bring energy to the performance of a task and the ability to approach a need, a task or an idea from a new perspective.
  • Flexibility/Initiative/Accountability – Ability and willingness to change plans or ideas in order to deliver the highest quality in design, customer service, innovation, manufacturing and distribution of electronics and communications products. Ability to recognize and do what needs to be done before being asked to do it and the ability to hold yourself and others accountable for what is being asked of you.
  • Team Player/Loyalty – Demonstrate ability to work with others while showing the responsibility, dependability and accountability of what is expected to be a positive contribution to the team and the company while working towards the corporate Vision together.

Core Position Qualities

  • Accurate - Ability to perform work accurately and thoroughly.
  • Analytical Skills - Ability to take sales or informational data and process it into a form that is beneficial to MiTek.
  • Communication, Oral/Written – Writes clearly and informatively; Edits work for spelling and grammar; presents numerical data effectively; Able to speak, read, count, and interpret written information in the English language.
  • Decision Making - Ability to make critical decisions while following MiTek or ISO 9000 procedures.
  • Organized - Following a systematic method of performing a task, maintain easy to follow documentation, and ensure all files are accurate and easy to follow.
  • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.


High School Diploma or its equivalent


One to two years of credit/collection experience
Experience with Import/export and international customer service preferred


Computer Skills
• Proficient understanding of MS Office Programs (Word, Excel, and Outlook)
• Ability to learn MiTek’s internal computer systems

Other Requirements
• Must also be knowledgeable on credit/collection policies and procedure
• Knowledge of accounts payable, accounts receivable, and maintaining general ledgers
• Ability to work with outside and inside vendors
• Ability to maintain accounts/orders
• Ability to maintain a high level of accuracy in preparing and entering financial information
• Ability to work in a fast paced environment
• Confidentiality concerning financial files

Work Environment

Working conditions are normal for an office environment.