AtlasIED Technical Support & Customer Relations Representative (AtlasIED & Magnum Sales SW)
Supports AtlasIED customers, representatives, End-Use clients and Mitek Partners with technical product information and design assistance though electronic communication, Live Chat tools and telephone support.
Acts in a back-up capacity processing customer orders for Magnum Sales Southwest and AtlasIED as required. Responsible for entering credit card transactions when necessary and coordinating the drafting of various Magnum Sales SW documents through the Sage Peachtree software.
Part of the AtlasIED technical support team, services the client base, internal Partners and independent representatives with product and technical support.
Coordinate timely response to technical inquiries received through the AtlasIED Web-Based Chat system, inbound telephone calls and e-mails.
Alert CS management and regional manager(s) of any unusual project lead.
Alert company quality Management of quality issues that may arise through customer communication.
Maintain cross reference data of primary AtlasIED competitors.
Maintain competitive product information library.
Responsible for essential order entry and customer service support of Magnum SSW clients and AtlasIED customers.
Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team. Controls expenses to meet budget guidelines.
Service & Support commercial sound products customer base, including systems contractors, manufacturers, electrical contractors and end-use clients
Support AtlasIED Independent Sales Representatives and CS team Partners using telephone and Live Chat tools dispensing accurate technical product information, system design support and product/system trouble-shooting.
Support Magnum Sales & Distribution Southwest customer sales.
Assist in the inventory control of on hand Magnum SSW inventory.
Core Corporate Qualities
Attendance/Attitude - Ability to exhibit a conscious effort to fill one’s responsibilities on an hour-by-hour, day-by-day basis. The partner understands the importance of attendance in his/her working relationships with team members and demonstrates an attitude that is conducive to the MiTek’s culture.
Team Player/Loyalty – Demonstrate ability to work with others while showing the responsibility, dependability and accountability of what is expected to be a positive contribution to the team and the company while working towards the corporate Vision together.
Enthusiastic/Creativity - Ability to bring energy to the performance of a task and the ability to approach a need, a task, or an idea from new perspective.
Flexibility/ Initiative/Accountability – Ability and willingness to change plans or ideas in order to deliver the highest quality in design, customer service, innovation, manufacturing and distribution of electronics and communications products. Ability to recognize and do what needs to be done before being asked to do it and the ability to hold yourself and others accountable for what is being asked of you.
Customer Oriented - Ability to create a customer friendly culture by take care of the customers’ needs while following MiTek’s policies and procedures.
Core Position Qualities
Technical aptitude in commercial sound (70.7-/25-Volt) technologies
Business Acumen - Ability to grasp and understand business concepts and issues.
Conceptual Thinking - Ability to think in terms of abstract ideas.
Extensive knowledge of commercial audio 70.7V
Standard office environment.