Positions Available - Credit Relations Specialist (Temp to Full Time) - Phoenix, AZ
Position Location
Phoenix, ArizonaPosition Summary
MiTek Corporation is a family owned and operated parent company to brands including MTX Audio, Xtant, Coustic and AtlasIED. MiTek's experience in designing, manufacturing, and selling high performance commercial, mobile, residential, marine, and motorsports audio has created some of the best equipment on the market.
MiTek offers a comprehensive benefits package along with long term growth opportunities across its many brands. Come join the family!
The Position:
We are seeking an experienced and energetic Credit Relations Specialist to support our Credit & Finance Department. Ideal candidates will have excellent communication and organizational skills, be self-motivated, able to multi-task and work efficiently.
The Credit Relations Specialist is responsible for reconciling and collecting delinquent and seriously delinquent accounts on an assigned territory.
Looking for qualified candidates in the Phoenix, AZ market.
This is a temporary position, with the possibility of a full-time position.
Essential Functions
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts and advise them of necessary actions and strategies for debt repayment and/or negotiate credit extensions and payment plans when necessary.
- Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.
- Notify credit departments, order merchandise repossession or service discontinuation, and turn over account records to attorneys when customers fail to respond to collection attempts as well as recommend accounts to charge off.
- Communicate with customer service to acquire necessary documentation to resolve disputes, reconcile accounts, and release accounts from credit hold.
- Provide customer service with regards to terms, order entry, shipping and other issues as needed to maintain positive customer relationships.
- Record and maintain information about financial status of customers and status of collection efforts. Assist collectors with their territories as needed including maintaining accounts/orders.
Essential Tasks
- Perform various administrative functions for assigned accounts, such as recording address changes, sorting correspondence and purging the records of non collectable customers.
- Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
- Assist collectors in communicating with customer service to acquire necessary documentation to resolve disputes.
Qualifications
EDUCATION
High School Diploma or its equivalent
EXPERIENCE
One to two years of business-to-business credit/collection experience
Experience with import/export and international customer service preferred
Skills
Computer Skills
• Proficient understanding of MS Office Programs (Word, Excel, and Outlook)
• Ability to learn MiTek’s internal computer systems
Other Requirements
• Must also be knowledgeable on credit/collection policies and procedure
• Knowledge of accounts payable, accounts receivable, and maintaining general ledgers
• Ability to work with outside and inside vendors
• Ability to maintain accounts/orders
• Ability to maintain a high level of accuracy in preparing and entering financial information
• Ability to work in a fast paced environment
• Confidentiality concerning financial files
Work Environment
Working conditions are normal for an office environment.
MiTek/AtlasIED is an Equal Opportunity Employer.
