Positions Available - Junior Systems Engineer - Louisville, KY

Position Location

Louisville, Kentucky

Position Summary

MiTek Corporation is a family owned and operated parent company to brands including MTX Audio, Xtant, Coustic and AtlasIED. MiTek's experience in designing, manufacturing, and selling high performance commercial, mobile, residential, marine, and motorsports audio has created some of the best equipment on the market.

MiTek offers a comprehensive benefits package along with long term growth opportunities across its many brands.  Come join the family!

The Position:

We are seeking an experienced and energetic Junior Systems Engineer with a passion for audio to support our commercial division.  Ideal candidates will have excellent communication and organizational skills, thrive at problem solving and have a customer focused mentality.  Candidates must also be self-motivated, able to multi-task and work efficiently in a constantly changing environment with a diverse group of customers. 

The Junior Systems Engineer is responsible for troubleshooting, design, deployments/changes and documentation of AtlasIED software-controlled paging systems.  The position will provide technical support to customers and internal customers as it relates to the AtlasIED hardware and software platforms.  The position will travel to jobsites to assist contractors and end users with the final configuration, testing and site acceptance of AtlasIED audio systems.  While in the field or providing remote support, the Junior Systems Engineer will also provide training to onsite personnel in the use of the AtlasIED systems.

Looking for qualified candidates in the Louisville, KY market.


Essential Functions

  • Deployment and troubleshooting of AtlasIED hardware and software products.
  • Troubleshooting of Layer 2 and Layer 3 multicast network traffic.
  • Limited analysis of network traffic.
  • Data security protocols, applications and concepts.
  • Customer support delivered through call handling, email, and web ticket portal.  This will often require TeamViewer and other similar remote support platforms to perform system diagnostics and troubleshooting.
  • Improve AtlasIED knowledge by developing/updating Knowledgbase articles,  Document troubleshooting and support activities in ticketing system.
  • Provide informal technical/functional direction to team members including training and mentoring front line and Level 1 support teams as required.
  • May lead partner management support and other programs as needed.


Qualifications

EDUCATION

Associates' Degree or Diploma in a technical/engineering discipline, or equivalent of education and experience

EXPERIENCE

3-5 years' experience in Customer Support or Technical Support required.  

3-5 years' experience in customer facing roles in the Audio/Video Integration industry with an emphasis on installed Audio/Video systems preferred.

Basic understanding of computer technologies, audio video technologies, audio over IP networking and DSP technology, including Gain Structure, AEC, Dante, and Telephony is highly desirable.

Experience with Unified Communications systems is highly desirable. 

SIP/VoIP telephony experience is a plus.


Skills

Certifications

  • Audinate Dante level 1, 2 and 3 certifications (preferred)
  • Network certification such as CompTIA Network+, CCNA (preferred)
  • IT certifications such as CompTIA A+ is highly desirable

Other Requirements

  • Commercial Audio and Video applications and concepts
  • Excellent written, verbal, presentation, interpersonal, communication and phone skills
  • Creative, motivated, and quick learner
  • Remains calm under pressure
  • Ability to work independently with minimal supervision
  • Basic knowledge of general electronics
  • Demonstrated technical aptitude 
  • Ability to obtain security clearances from federal government and/or airport security


Work Environment

Working conditions are normal for an office environment with the occasional visit to job sites.

MiTek/AtlasIED is an Equal Opportunity Employer.