MiTek Corporation is a family owned and operated parent company to brands including MTX Audio, Xtant, Coustic and AtlasIED. MiTek's experience in designing, manufacturing, and selling high performance commercial, mobile, residential, marine, and motorsports audio has created some of the best equipment on the market.
MiTek offers a comprehensive benefits package along with long term growth opportunities across its many brands. Come join the family!
We are seeking an experienced and energetic Senior Systems Engineer with a passion for audio to support our commercial division. Ideal candidates will have excellent communication and organizational skills, thrive at problem solving and have a customer focused mentality. Candidates must also be self-motivated, able to multi-task and work efficiently in a constantly changing environment with a diverse group of customers.
The Senior Systems Engineer is responsible for troubleshooting, design, deployments/changes and documentation of AtlasIED software-controlled paging systems. The position will provide technical support to customers and internal customers as it relates to the AtlasIED hardware and software platforms. The position will travel to jobsites to assist contractors and end users with the final configuration, testing and site acceptance of AtlasIED audio systems. While in the field or providing remote support, the Senior Systems Engineer will also provide training to onsite personnel in the use of the AtlasIED systems.
Looking for qualified candidates in the Louisville, KY market.
Bachelor's Degree or diploma in a Technical/Engineering Discipline or equivalent of education and experience
Minimum 5-10 years' experience in Customer Support or Technical Support required.
Minimum 5-10 years' experience in customer facing roles in the Audio/Video Integration industry with an emphasis on Audio/Video systems preferred.
Deep understanding of computer technologies, audio/video technologies, audio over IP networking and DSP technology, including Gain Structure, AEC, Dante, and Telephony is highly preferred.
Strong experience with Unified Communications systems and third-party control integration (Creston, Extron, AMX, Microsoft Teams, Zoom, etc) is preferred.
SIP/VoIP telephony experience is a plus
Working conditions are normal for an office environment with the occasional visit to job sites.
MiTek/AtlasIED is an Equal Opportunity Employer.