AtlasIED Technical Support & Customer Relations Representative (AtlasIED & Magnum Sales SW)

POSITION SUMMARY

Supports AtlasIED customers, representatives, End-Use clients and Mitek Partners with technical product information and design assistance though electronic communication, Live Chat tools and telephone support.

Acts in a back-up capacity processing customer orders for Magnum Sales Southwest and AtlasIED as required. Responsible for entering credit card transactions when necessary and coordinating the drafting of various Magnum Sales SW documents through the Sage Peachtree software.

The Senior Firmware Engineer will be responsible for the embedded firmware development. This role will include defining communication protocols, debugging firmware and coordinating with the Engineering Department requirements and development of new products.

Administrative positions at Mitek are staffed by bright, organized, energetic, and dependable people driven by a common company goal: Engineer it Right, Build it Right, Sell it Right, and Support it Right. Working behind the scenes, you will make a significant impact on the everyday lives of customers, clients, outside vendors, and Mitek partners through personal contact and effective communication.

Mitek Corporation is a dynamic audio manufacturer focused on people. The Mitek Customer Service team works hard every day to ensure that customers are happy with the high performance products that they purchase from Mitek. Depending on the role within the Customer Service team, you may provide technical product support via phone, work with internal partners and external customers on product knowledge and training, answer incoming calls at our call center, or provide managerial support and direction to those within the customer service team. If customers are your focus, then the opportunities are endless for you at Mitek.

Mitek Engineers are responsible for the creation and the development of the best audio equipment in the world. As a partner on the Engineering team you will be join by a group of talented, creative, and highly motivated individuals who truly make a difference at Mitek. Whether you are in our commercial or consumer Engineering Department your ideas and imagination will be your only constraints. Our Engineering Department is comprised of the best and brightest, and we're always looking for stand-out talent to add to our team.

If you are smart with numbers, then join the winning Mitek team that focuses on the numbers, while maintaining a watchful eye on the bottom line. As a partner on the Finance and Accounting team, depending on your role, you may enter financial data or support business decisions by analyzing costs and margins, determining overhead, and creating financial reports on your findings.

Our Human Resources Support Team is a leading force within Mitek. If people are your passion, then join a team that believes people are the greatest investment. We are motivated by having the right people, in the right place, at the right time. Depending on your role and/or level of experience, as a partner in the Human Resources Support Team, you may assist in strategic HR functions, employee relations, coaching/development, compensation analysis, conflict management, organizational development, payroll, benefit analysis, and developing programs to attract and retain the best and brightest partners; while continuing to strengthen Mitek's high performance team, culture, and core values through recognition and training initiatives.

Mitek’s fully integrated Industrial Design team provides the Mitek R&D teams with concepts and specifications that optimize the function, value, and appearance of products and systems benefiting both the user and the manufacturer.

The Information Technology team at Mitek provides the behind the scenes IT support to all Mitek partners. If you love working with complex networks, personal workstations (laptops and desktops), printers, and if you enjoy problem solving and troubleshooting IT issues, then a career path in Mitek's IT field may be a good fit for you.

Mitek depends on the dedicated team in the Maintenance department to keep day to day operations running smoothly. They accomplish much of their work behind the scenes in maintenance, facility upkeep, and preventative maintenance. Assisting product manufacturing, building beautification project or general maintenance duty requires someone in the Maintenance Department to make sure it happens as planned, in a timely manner, and within budget.

Mitek follows the innovative concept of vertical integration. Mitek partners manufacture virtually every audio product themselves in the corporation's manufacturing facilities. If you enjoy working with the latest in audio technology in a rewarding, fast-paced environment, a career in our Manufacturing and Production Department may be for you. At Mitek, we have many different levels of opportunity within our Manufacturing department. From basic product assembly to overseeing the daily operations of business, as a partner in our Manufacturing Department, you too could be at the heart of Mitek's mission to build the world's best audio equipment

No matter what your creative talent is, a career on the Mitek Marketing team will be a challenging, fast paced and rewarding experience. The Marketing team is responsible for marketing exceptional consumer and commercial products to end users, partners, and customers on a worldwide basis. Depending on your role within the Marketing team, you may design graphic materials or create catalogues for our Creative Service Department, create training materials for customers or partners, or design, orchestrate, or set-up show booths for industry trade shows. If you have a creative flair and an eye for design, then a career in our Marketing Department may be the place for you.

The Project Management & Design team provide professional services to our network of integrators, dealers, distributors, and customers. These services range from product technical support to fully engineered on premise systems support. Starting from design concept to product selection and system commissioning the PMD team ensures our product is utilized correctly and optimized for best performance.

From Mitek's internal departments to our external customers, everyone relies on quality materials with on-time delivery at the best price. Partners in the Material Planning Department provide first-class production materials for all of Mitek's manufacturing facilities; including forecasts, schedules, and distribution support. Depending on your role within the Material Planning team you may lead contract negotiations, manage supplier relationships, manage inventory levels, or transport finished or raw materials between facilities.

If research and development are your passions, then the opportunities in the Mitek R&D department are endless. Depending on your skill level, you will have the opportunity to design and build prototypes, develop new products, resolve design issues, oversee projects or work on bringing the R&D process together by working on show vehicles or visiting product trade shows.

Continually striving toward excellence, Mitek Corporation is always growing which means a high volume of sales opportunities, as it embraces the latest technological advances. If you are motivated and driven by the desire to sell, then a career in sales is the path for you. As a partner within one of Mitek's many sales teams you can lead the way to your own success. Depending on your role within the sales department; you may work with dealers and distributors in an outside sales capacity, transport vehicles to and from show locations, build business relationships through professional conduct, coordinate business with major retailers of Mitek products, or facilitate sales through the managing of independent territories. Whatever your career objectives, working on the Mitek sales team means you are the key to the success of the business.

If you are an ambitious, high-energy person who enjoys a fast-paced team environment, then working in the warehouse is the right place for you. As part of the warehouse team, you will have the opportunity to help with shipping, receiving, storage, and inventory control. Our partners in the warehouse share a common goal; get the right product, to the right place, in the right amount of time. If this sounds like you, then becoming a part of the Mitek warehouse team is a perfect choice!

At Mitek, the Web Development team programs, creates, and maintains all brand and affiliated websites and electronic support materials. If you love online communication, being creative, and problem solving to deliver a clear message, then a career path in the Web Development field may be a good fit for you.

Some positions require that partners live outside a corporate location. In these instances the partner's home functions as their home office.