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Technical Relations Specialist - Consumer Audio


POSITION SUMMARY

Will be responsible for handling incoming calls in an appropriate manner by providing assistance for customers, dealers and territory representatives via phone, fax and e-mail on basic audio design and application questions, placing orders, and order tracking.

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FLSA Status: Non-Exempt
Reports To: National Sales Manager
Position Supervises: None

ESSENTIAL FUNCTIONS
  • Provide consumer audio technical assistance and confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
  • Via phone, investigate basic and complex audio design problems. Will provide product and design recommendation to engineers and sales team.
  • Provide technical assistance and recommendations to consumers and issue and track return authorization (RA) #’s for warranty repair as needed.


  • ESSENTIAL TASKS
  • Develop technical and/or product specific overviews for inclusion in the MiTek monthly newsletter and communications meetings.
  • Report any important customer product comments to the appropriate department and/or through the use of MiTek’s CAPA process and recommends improvements in products.


  • POSITION QUALIFICATIONS
    Competency Statement(s)
  • Attendance/Attitude - Partner is expected to exhibit a conscious effort to fill his/her responsibilities on the hour-by-hour, day-by-day basis. The partner understands the importance of attendance in his/her working relationships with team members.
  • Customer Oriented - Ability to create a customer friendly culture by take care of the customers’ needs while following MiTek's policies and procedures.
  • Organized - Following a systematic method of performing a task, maintain easy to follow documentation, and ensure all files are accurate and easy to follow.
  • Relationship Building - Ability to effectively build relationships with both MiTek's partners and customers promoting the "Team One One Team" spirit of MiTek.
  • Technical Aptitude - Ability to comprehend complex technical product information and convey it to end users in a manner that is easily understood.
  • Time Management - Ability to utilize the available time to organize and complete work within given deadlines.


  • Education
    High School Education or its equivalent

    Experience
    Six months to one year related experience in the Consumer audio industry

    SKILLS & ABILITIES
    Computer Skills
    Proficient with MS Office (Word, Excel, and OutlookAbility to learn our internal software as needed
    Other Skills
    Prior car audio experience in a technical rolePrior call center experiencePrior sale experiencePrior car stereo install experience

    PHYSICAL DEMANDS
      N O F C
    Physical Abilities
    Stand
    Walk
    Sit
    Handling/Fingering
    Reach Outward
    Reach Above Shoulder
    Climb
    Crawl
    Squat or Kneel
    Bend
    Lift / Carry
    10 lbs or less
    11 - 20 lbs
    21 - 50 lbs
    51 - 100 lbs
    Over 100 lbs
    Push / Pull
    12 lbs or less
    13 - 25 lbs
    26 - 40 lbs
    41 - 100 lbs
    Other Physical Requirements
    Vision
    Ability to read from a computer monitor/fine print
    Speech
    Ability to speak effectively via phone/in person
    Hearing
    Ability to hear via phone or in person
    Smell
    Taste
    PPE Usage
    Ability to wear PPE as required by position


    N (Not Applicable)Activity is Not Applicable to this occupation.
    O (Occasionally)Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
    F (Frequently)Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
    C (Constantly)Occupation requires this activity more than 66% of the time (5.5+ hrs/day)


    WORK ENVIRONMENT
    Normal Office Setting


    Mitek has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors, as deemed appropriate.


    Family & Medical Leave Act Rights & Responsibilities Download PDF
     
    MiTek Is An Equal Opportunity Employer M/F/D/V

    As part of the review of your application, we may view and/or access publicly available information about you, including information publicly available on the internet, that is job-related and consistent with the merit system principles and prohibited personnel practices set forth in the Civil Service Reform Act, 5 U.S.C. 2301, 2302. No information from any source may be used to discriminate for or against an applicant based on race, color, national origin, gender, age, political affiliation, religion, disability, marital status, sexual orientation, gender identity, genetic information, status as a parent, membership or non-membership in an employee organization.
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