| FLSA Status: | Non-Exempt |
| Reports To: | Credit & Relations Mgr. |
| Position Supervises: | None |
ESSENTIAL FUNCTIONS
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts and advise them of necessary actions and strategies for debt repayment and/or negotiate extensions. Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.Set up billings and/or credits at appropriate times when errors of such surface.Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts as well as recommend accounts to charge off.Communicate with traffic and customer service to acquire necessary documentation to resolve disputes and reconcile accounts.Be familiar with and maintain accounts/sales orders and do daily update of the aging report on past due accounts.
ESSENTIAL TASKSRecord information about financial status of customers and status of collection efforts. Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.Trace delinquent customers to new addresses by inquiring at rep firms, telephone companies, credit bureaus, or through the internet.Release orders from credit hold.
POSITION QUALIFICATIONS
Competency Statement(s)Accurate - Ability to perform work accurately and thoroughly.Analytical Skills - Ability to take sales or informational data and process it into a form that is beneficial to MiTek.Attendance/Attitude - Partner is expected to exhibit a conscious effort to fill his/her responsibilities on an hour-by-hour, day-by-day basis. The partner understands the importance of attendance in his/her working relationships with team members. Communication, Oral/Written – Writes clearly and informatively; Edits work for spelling and grammar; presents numerical data effectively; Able to speak, read, count, and interpret written information in the English language.Customer Oriented - Ability to create a customer friendly culture by take care of the customers’ needs while following MiTek's policies and procedures.Decision Making - Ability to make critical decisions while following MiTek or ISO 9000 procedures.Organized - Following a systematic method of performing a task, maintain easy to follow documentation, and ensure all files are accurate and easy to follow.Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
Education
High School Diploma or its equivalent
Experience
General Office and collection experience
SKILLS & ABILITIES
Computer Skills
Proficient understanding of MS Office Programs (Word, Excel, and Outlook)
Ability to learn MiTek’s internal computer systems
Other Requirements
Must also be knowledgeable on credit/collection policies and procedures
Ability to work with outside and inside vendors
Ability to maintain accounts/orders
Ability to maintain a high level of accuracy in preparing and entering financial information
Ability to work in a fast paced environment
Confidentiality concerning financial files
Familiar with credit policies and procedures
PHYSICAL DEMANDS
| N (Not Applicable) | Activity is Not Applicable to this occupation. |
| O (Occasionally) | Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day) |
| F (Frequently) | Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day) |
| C (Constantly) | Occupation requires this activity more than 66% of the time (5.5+ hrs/day) |
WORK ENVIRONMENT
Working conditions are normal for an office environment
Mitek has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors, as deemed appropriate.